RQPONING, Consulting and Training, Lda respects the privacy of everyone who visits this website and processes personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Portuguese law.
Data controller
RQPONING, Consulting and Training, Lda, Pedroso, Vila Nova de Gaia. Privacy contact: the form on our Contact page.
What data we collect
- Contact form: name, email and message (required) and, if you provide them, phone, organisation and subject. We send you an automatic email confirming receipt, without repeating what you wrote.
- Technical logs: for security reasons, the server records the IP address, date and type of request when there are blocked attempts, excessive requests or errors.
Browsing the website requires no registration and we do not collect data through analytics or advertising cookies.
Why we use the data and on what legal basis
- To answer your contact or information request and follow it up, if that is your intention: response to your request and pre-contractual steps (Article 6(1)(b) GDPR).
- To protect the website against abuse and attacks (technical logs): legitimate interest in the security of the service (Article 6(1)(f) GDPR).
We do not use the data for any other purpose, we do not send marketing communications and we do not sell or share the data with third parties.
How long we keep the data
We keep contact form messages for 24 months from receipt. After that period they are deleted automatically, unless the contact has led to a contractual relationship whose records we are legally required to keep.
Security logs are deleted after 90 days and error logs after 14 days. Backups are replaced automatically and are not kept for more than 5 weeks.
Who has access
Only the people at RQPONING, Consulting and Training, Lda responsible for answering requests. The data is hosted on servers in the European Union by our hosting provider and emails are sent by our email provider; both act as processors, are bound by confidentiality and only process the data on our instructions. There are no transfers of data outside the European Union.
Security
Data is transmitted over an encrypted connection (HTTPS) and stored encrypted in the database. Access to the website's management area requires two-factor authentication, is limited to those who need it and every view or export of messages is logged.
Your rights
You may request access to, rectification, erasure, restriction of processing or portability of your data and object to processing based on legitimate interest, through the form on our Contact page. We reply within one month at the latest. You also have the right to lodge a complaint with the Portuguese Data Protection Authority (www.cnpd.pt).
Cookies
This website only uses technical cookies that are strictly necessary for it to work and therefore do not require consent. We do not use advertising, analytics or social media cookies, nor do we include third-party content (maps, videos, fonts or external scripts) that would set them.
| Cookie | Purpose | Duration |
|---|---|---|
| rqponing-session | Keeps the contact form session (error and confirmation messages) | Until you close the browser (expires after 30 minutes of inactivity) |
| XSRF-TOKEN | Security: protects forms against requests forged from other websites | 30 minutes |
You can delete or block cookies in your browser settings, but the contact form will no longer work.
Changes
This policy may be updated to reflect changes to the website or the law. The version in force is always the one published on this page.
Last updated: November 7, 2026